Privacy Policy

Last updated: July 2026

1. Information We Collect

a. Information you give us: name, email address, shipping/billing address, phone number, and payment details when you place an order, sign up for updates, or contact us.
b. Information collected automatically: IP address, browser type, device information, and browsing behaviour on our site via cookies and similar technologies.

2. How We Use Your Information

We use your information to process orders, provide customer support, send order and shipping updates, improve our site and products, and — with your consent — send marketing communications.

3. Cookies

We use cookies to remember your cart, understand how you use our site, and improve your shopping experience. You can disable cookies in your browser settings, though some site features may not function properly as a result.

4. Sharing Your Information

We do not sell your personal information. We share information only with trusted service providers who help us run our business — including our ecommerce platform (Shopify), payment processors, and delivery couriers — and only as needed to fulfil your order.

5. Third-Party Services

Our site uses third-party tools for payments, analytics, and marketing. These providers have their own privacy practices, and we encourage you to review them.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission or storage is 100% secure.

8. Children's Privacy

Our site and products are not directed at children, and we do not knowingly collect personal information from anyone under 18.

9. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for marketing communications at any time
• Request deletion of your data, subject to our legal obligations

To exercise these rights, contact us at hello@trysnowlab.com.

10. International Transfers

Where your information is processed by service providers located outside Singapore, we take steps to ensure it remains protected in accordance with applicable data protection laws.

11. Marketing Communications

You can opt out of marketing emails at any time using the unsubscribe link in any email, or by contacting us directly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

13. Governing Law

This Privacy Policy is governed by the laws of Singapore.

14. Contact Us

SnowLab Pte Ltd
102F Pasir Panjang Road #08-10, Singapore 118530
hello@trysnowlab.com